Look at a chart of the Tribunal’s process or read about the steps.
The complaint process starts when someone makes a complaint. A person must fill out a complaint form and deliver it to the Tribunal within the time limit. More than 1,100 complaints are made each year. Learn more about making a complaint.
The Tribunal reviews the complaint and decides whether to accept or reject it for filing. The Tribunal will check if the complaint was filed within the time limit. The Tribunal only processes complaints that contain a possible act of discrimination. Each year over 300 new complaints are rejected because they do not have this required information.
If the Tribunal accepts a complaint for filing, it notifies the respondent.
The Tribunal may defer a complaint if another proceeding can appropriately address the complaint. An example is a union grievance about the same situation. Learn more on how to defer a complaint.
The Tribunal provides a mediator to help the parties try to resolve the complaint themselves. Learn more about settlement meetings. More than 500 complaints are resolved by settlement each year.
The respondent responds to the complaint in writing. Learn more about responding to a complaint.
The parties exchange documents. Learn more about disclosure.
The respondent may apply to dismiss the complaint without a hearing. Learn more about applying to dismiss a complaint. The Tribunal deals with more than 200 applications to dismiss each year. It dismisses more than 100 complaints without a hearing each year.
The Tribunal holds a hearing. Very few complaints go to a hearing. In the last few years, an average of 40 complaints were resolved after a hearing each year. Learn about getting ready for a hearing.