Case Access Centre

The Case Access Centre (CAC) contains information about your case(s). It includes:

  • The current status of your case
  • Documents such as:
    • Complaint
    • Response
    • Amendments
    • Notices
    • Applications
    • Decisions
  • Dates for upcoming events

You can use the CAC to submit a request or an application.

If you have an active case, the Tribunal will email you, inviting you to use the CAC. You can set up an account and choose a password. You can then access the CAC with your email address and password.

If you already an account, you can log in the CAC.

User guide

This guide explains how to use the CAC.

How to:


Get started with the Case Access Centre

  1. The Tribunal will send you an email with a link. You will then have 24 hours to set up your account. If the link expires, you can contact us for another one.
  2. When you access the link, you will be directed to the CAC to create a password. When you have entered a password, click ‘Continue’.
  3. Once login is complete, you will be directed to your homepage of the CAC.
    1. If you have more than one case, your homepage will list your cases. You will see each case listed with the case number, case name, your role in the case, the stage of the case, and the date of the nearest upcoming event.
    2. If you have one case only, your homepage will be your case summary page. You will see tabs to look at different types of information about your case, including your personal information, requests, events, documents, and applications.

Look at your case in the CAC

  1. If you have more than one case, your home page will show a list of the cases. Look at a case by clicking on the blue link. The link will take you to the case summary page.
  2. If you have one case only, when you log in, you will be on the case summary page.
  3. The case summary page has:
    • case name
    • stage of the case, such as hearing or mediation
      • The sub-stage, if there is one, such as hearing in progress
    • date the Tribunal received your case
    • accepted areas and grounds of discrimination
    • your main contact at the Tribunal, either a Resolution Clerk or Case Manager
    • participants in the case – the other parties and their representatives
    • any existing applications

Submit a request or look at existing requests

  1. The case summary page has a navigation bar at the top of the screen. Click on “My Requests”.
  2. If you have submitted a request, you will see it on the top half of the page. It will include the request number, the type of request, details about the request, and the date it was submitted.
  3. If you want to submit a new request, scroll down to “What type of request do you want to submit?” Here you will find a list of requests. Find the one you want and click on the circle to the left of the request.
  4. After you submit your request, you will see it listed above under “My Requests”.

Look at upcoming events

  1. The case summary page has a navigation bar at the top of the screen. Click on “Upcoming Events”.
  2. If you have an event scheduled with the Tribunal, you will see it listed.
  3. See more details about each event by clicking on the blue link.
  4. The “Event Details” page shows you:
    • The subject (what kind of event it is)
    • The date of the event
    • The venue (where the event will take place)
    • The case name
    • A Notice containing important information about the event. The Notice will depend on the type of event.
  1. If you have any questions about the upcoming event, you can contact the Tribunal.

Look at your case documents

  1. The case summary page has a navigation bar at the top of the screen. Click on “Documents”.
  2. The “Uploaded Documents” page has four groups of documents:
    • Application Documents (any applications and supporting documents)
    • Correspondence Documents (emails and communications with the Tribunal)
    • Mediation Documents (signed Agreements to Participate in Mediation, the Notice of Mediation)
    • Pleading Documents (complaint, response, amendments, decisions and other Tribunal forms)
  1. Each group of documents lists the document name, the date the document was submitted, and a link to the document.
  2. To look at a document, click the blue link in the ‘link’ column. You will be directed to a new tab on your internet browser to look at the document.
  3. If there are no documents in a category, it will say “No application/correspondence/mediation/pleading documents found’. If you submitted a document but don’t see it listed, you can contact us.

Look at your personal information

  • The case summary page has a navigation bar at the top of the screen. Click on “My Personal Information”.
  • The “Personal Information” page includes your name and contact information.
  • If you want to update or add to your personal information, submit a request in the CAC. Read the section ‘Submit a request or look at existing requests’ to see how.

Submit a General Application

An application is a formal request to the Tribunal to do something or to tell someone else to do something.

Submit a General Application to make an application, except an application to dismiss a complaint. Some requests don’t need an application. For more information see Make an Application or Request.

  1. On the case summary page, click on the blue button called “New General Application”.
  2. The “General Application” page has information to read before you start to fill out the application. After you read it, click on the blue ‘Continue’ button on the bottom right of the page to start.
  3. On each page, answer the questions. Once done, click the blue ‘Continue’ button.
  4. Here is an overview:
    1. “Applicant” page: Here you say that you are making the application.
    2. “Purpose of the Application” page:
      • Review the list to find the reason you are making an application. Click on the circle to the left. 
      • If you don’t see the reasons you are looking for, select ‘Other general application’. Then, describe the reason for the application in the text box under “Details”.  
    1. “Who Agrees to Your Application” page: This is where you tell the Tribunal about the participants’ position on your application, if you were able to find out.

      There are three categories listed:

      • Participants who agree to the application
      • Participants who oppose the application
      • Participants who take no position – don’t agree or disagree

      Under each category, select the applicable parties. If you were not able to find out a parties’ position before starting the application process, explain why in the text box at the bottom of the page.

    2. “Documents to Support Your Application” page. If you don’t have documents to attach to the application, click the blue “Continue” button.

      If you have documents to include, click on the “Add Documents” button.

      • A window will open. It will prompt you to name your document. When you are ready, click “Select file” and choose the document you want to include.
      • Click “Save” when you are done. If you click “Close”, your documents will not upload.
      • List the documents you are attaching to your application in the text box under “List them here”.
      • When ready, click the blue ‘Continue’ button.
    1. “Why the Tribunal should grant the application” page:
      • Review the information about the legal test you must meet before continuing.
      • In the text box under “Explain how you meet the legal test for your request”, write out your reasons why the Tribunal should agree to your application. If you run out of room, you can add up to 10 pages in a separate document. Name the document “Argument”. Upload it on the “Documents” page.
      • When ready, click the blue ‘Continue’ button.
    1. “Review & Submit” page: Review your application before submitting it to the Tribunal. You will also be asked to check a series of boxes before submitting.
    2. “Application Submitted” page:  This page has information on next steps. It includes a link to download a PDF version of your submitted application.
  1. To look at the application after you submit it, click on the “Documents” tab on the case summary page. Look under Applications.

Submit a Dismissal Application

Submit a Dismissal Application to ask the Tribunal to dismiss a complaint without a hearing. Before applying, read the Information Sheets about the bases for dismissing a complaint.

  1. On the case summary page, click on the blue button called “New General Application”.
  2. The “Dismissal Application” page has information to read before you start to fill out the application. After you read it, click on the blue ‘Continue’ button on the bottom right of the page to start.
  3. On each page, answer the questions. Once done, click the blue ‘Continue’ button.
  4. Here is an overview:
    1. “Applicant” page: Say you are making the application.
    2. “Details” page: For some reasons to dismiss a complaint, you will need to give some more details about your application.
    3. “Reasons to Dismiss a Complaint” page: Review the list and find the reason(s) you rely on. Click the check box on the left side. You can select more than one, but only select a reason if you can explain why.  
    4. “Dismiss Only Part of the Complaint” page: Complete this only  if you are applying to dismiss part of the complaint, such as against a particular Respondent.  
    5. “Extension of Time to File a Dismissal Application” page: Here you say if you are applying before or after the deadline. If you are filing the dismissal application late, in the text box, explain why the Tribunal should consider it.
    6. “Documents to Support Your Application” page: If you have no documents to attach to the application, click the blue “Continue” button.

      If you have documents to include, click on the “Add Documents” button.

      1. A window will open. It will prompt you to name your document. When you are ready, click ‘Select file’ and choose the document you wish to include.
      2. Click “Save” when you are done. If you click “Close”, your documents will not upload.
      3. List the documents you are attaching to your application in the text box under “List them here”.
      4. When ready, click the blue ‘Continue’ button.
    7. “Why the Tribunal Should Dismiss the Complaint” page:
      1. Review the legal test to dismiss the complaint information before continuing.
      2. Once reviewed, under “Explain how you meet the legal test for each reason that you rely on”, write out your reasons why you think the Tribunal should dismiss the case. If you run out of room, you can add up to 15 pages in a separate document. Name the document “Argument”. Upload it on the “Documents” page.
      3. When ready, click the blue “Continue” button.
    8. “Review & Submit” page: Review your application before submitting it to the Tribunal. You will also be asked to check a series of boxes before submitting.
    9. “Application Submitted” page: This page has information on next steps. It includes a link to download a PDF version of your submitted application.
  5. To look at the application after you submit it, click on the “Documents” tab on the case summary page. Look under Applications.