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    File a Complaint

    If your complaint is about mask-wearing when seeking a service:

    See Mask Wearing Complaints before you file. We encourage people to resolve these problems by talking to the service provider.

    If your complaint is about vaccine requirements:

    See Vaccine Requirement Complaints before you file.

    If you believe your complaint is urgent:

    You may apply for a fast-track process when you file your complaint.

    The Tribunal acknowledges delay in its process. Delay affects all parties. You must tell us what makes your situation urgent. Read fast-track the process. Use Form 7.1 to apply.

    There are two ways to file a complaint:

    1. Fill out and submit the complaint online from a computer or smart phone.
    2. Print a complaint form, fill it out, and send it to the Tribunal’s email or office address

    Contact us if you want another option or if you want us to send you a complaint form. If you can’t use the online form and need another option, call the Tribunal at 604-775-2000 – press 3 and then press 1 to speak to a Registry Officer.

    Before you file a complaint online:

    Use Google Chrome. Do not use Safari.

    Guest users will lose their work if the form is left for 30 minutes or more or if it takes more than 8 hours to complete. If you need more time to complete the form, use the Print version to avoid losing work.

    Choose the type of form:

    Form Number Form Name Form Type
    Form 1.1 Complaint for an individual Online and Print
    Form 1.2 Authorization to file for another person (* see below) Fillable and Print
    Form 1.3 Complaint for a group or class of people Online and Print
    Form 1.4 Retaliation Complaint (** see below) Online and Print
     

    * If you are filing a complaint for someone else, you must complete and file an Authorization – Form 1.2 and the relevant Form 1.1, 1.3 or 1.4, unless you are a lawyer or legal advocate.

    ** If your complaint is about retaliation because of your role in an inquiry by the Office of Human Rights Commissioner, use the paper form. The online form has not been updated yet.

    See Who Can Help for who may be able to help you fill out your form.

    Respond to a Complaint

    Fillable Version (Form 2) - You can type in the form. Be sure to save your changes.

    Print Version (Form 2) – You can print the form and fill in out by hand.      

    Settle a Complaint

    Settlement Meeting Availability

    Agreement to Participate in Mediation

    Change a Complaint or Complaint Response (Amend)

    Amendment Form (Form 3)

    Time Limit Applications

    Withdraw a Complaint

    Complaint Withdrawal (Form 6)

    Apply to the Tribunal

    There are two ways to apply:

    1. Sign into the Case Activity Centre and select a new general or dismissal application and submit the form online
    2. Complete an application form and send it to the Tribunal’s email or office address

    If you choose option 2, here are the forms

    Form Number Form Name When to use the form Form Type
    Form 7.1 General Application Use to apply to the Tribunal Print
    Form 7.2 Dismissal Application Use to apply to dismiss a complaint.
    Note: You need to request permission first. See Form 7.5.    		 Print
    Form 7.3 New Participant Address for Delivery Use to give your address if you are a new participant Print & Fillable
    Form 7.4 Order to Produce Documents Form Use with a Form 7.1 General Application when you apply for a non-party to give you documents Print & Fillable
    Form 7.5 Request to File Dismissal Application

    Use to request permission to apply to dismiss a complaint.

    		Print & Fillable

     

    Obtain an Order for a Witness to Attend Hearing

    Order to Attend Hearing (Form 8)

    Disclose Documents

    Provide a Witness List

    Witness List (Form 9.3)

    Exchange Information about Remedy

    How to submit a form

    You can submit a form by email, fax, or sending it to the Tribunal’s offices.

    If you attach documents to an email, please put them in one PDF attachment.

    You can also file complaint forms and application forms online. See above for more information.

    When to submit a form

    You must submit the form by 4:30 pm on the day it is due.

    What to do if you have a problem opening a form

    You can use the online complaint forms on a computer or smart phone. The forms do not work with Explorer 8 or “Compatibility view”.

    You can open the other forms on a computer. If you have a problem opening a PDF form:

    • download the latest version of Adobe Reader to your computer
    • follow these instructions to ensure your web browser is using Adobe Reader to open forms. 

    Alternate formats

    If you need another option, you can email or phone.

    • Phone: (604) 775-2000
    • Toll Free: 1-888-440-8844
    • TTY: (604) 775-2021

     

    DDSA