This policy describes the information we collect in the complaint process under the Human Rights Code, and how we use that information.
Personal information means information about an identifiable individual that is recorded. Personal information includes things such as an individual's name, address, birth date, e-mail address and phone number.
The Tribunal is responsible for receiving and processing human rights complaints under the Human Rights Code. The Tribunal collects and uses personal information to process complaints. The Tribunal also collects and uses contact information to conduct surveys to evaluate and improve its services under s. 59.1 of the Administrative Tribunals Act.
Rule 5 of the Tribunal’s Rules of Practice and Procedure sets out the rules regarding public access to the complaint file and process.
The information in the complaint file is shared with the parties to the complaint. You can tell the Tribunal not to share your phone or fax numbers, or email address with the parties. However, you must share an address for delivering documents to you.
The settlement meeting process is private and confidential. This means that only the parties and mediator know what went on in the settlement meeting. This process allows parties to meet with a mediator to resolve a complaint privately.
The Tribunal must make its decisions accessible to the public (s. 50(4) of the Administrative Tribunals Act). The Tribunal puts some of its decisions on its website.
The Tribunal may make decisions about many types of questions during a complaint process. For example, the Tribunal may decide whether to:
The Tribunal puts on its website a list of the complaints that have a hearing set in the next 90 days. The hearing list includes:
The Tribunal’s file about a complaint is not available to the public, except if a complaint is on the hearing list. Then, the following documents are available to the public:
Addresses and personal contact information stay private.
The public can attend a hearing. The public may ask to see evidence received during a hearing. The public does not generally have access to recordings or transcripts of a hearing. See the Public Access & Media Policy.
A person can make a request for access to other information about a complaint under the Freedom of Information and Protection of Privacy Act. The request must be made in writing to the Registrar. The Tribunal will tell you if it plans to give someone a copy of a document that may be an invasion of your personal privacy.
The Tribunal accepts complaints by email and uses email to communicate with participants who give us their email address. When you choose to communicate by email, you should consider that email communications are generally less secure than other methods, such as mail, fax, or hand delivery.
If you have questions about this policy, or if you have concerns about a specific situation, you can contact the Registrar by phone, email, or mail:
Telephone: (604) 775-2000
Toll Free: 1-888-440-8844
TTY: (604) 775-2021
British Columbia Human Rights Tribunal
1170 – 605 Robson Street
Vancouver, BC V6B 5J3